Abnormal Program Termination When Trying To Install Oracle 10gR2 On MS Windows 2008 64 Bit (Doc ID 783296.1)

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In this Document

  Symptoms
  Cause
  Solution
  References

 

APPLIES TO: 

Oracle Database - Enterprise Edition - Version 10.2.0.1 to 10.2.0.5 [Release 10.2]
Oracle Universal Installer - Version 10.2.0.1 to 10.2.0.5 [Release 10.2]
z*OBSOLETE: Microsoft Windows Server 2008 x64 (AMD64/EM64T)
Checked for relevance on 02-AUG-2012


 

SYMPTOMS

While installing 10.2.0.1 64 Bit software for Windows 2008 64 Bit server you may receive the following error amd OUI crashes :

"Abnormal program termination. An internal error has occurred. Pls provide the following files to 
Oracle Support : "Unknown" , "Unknown" , "Unknown".


No logfiles generated.

CAUSE

You may receive this error while installing native 10.2.0.1 on Windows 2008 64 Bit server using the default 10.2.0.1 installer.

You can not install the 10.2.0.1 version on Windows 2008 (x64). 

You need to use the version specific for MS Windows 2008 (x64)

It is also recommended in the My Oracle Support certify section as a special instruction to 
install the 10.2.0.4 version that is specific for MS Windows 2008 (x64).

SOLUTION

-- To implement the solution, please execute the following steps :
 

Download the 10.2.0.4 version that is specific for MS Windows 2008 (x64) : 
either through a direct SR to Oracle technical support
or with help of Note 1071023.1 : How to Request Physical Shipment or FTP download of Software Media


NOTE
If you are installing Oracle10g Release 2 (10.2) on Windows 2008 Release 2, 
once you have downloaded the correct software you should follow Note:1173433.1 to install it


REFERENCES

NOTE:819254.1 - Cannot Find 10.2.0.4 Patch For Windows 2008 Server 32-bit
NOTE:1173433.1 - How to Install Oracle 10gR2 on MS Windows 7/Windows 2008R2
NOTE:1071023.1 - How to Request Software Media when it is Unavailable on the Oracle Software Delivery Cloud Site